AI Customer Support Engine
Autonomous conversational support pipeline with human-in-the-loop escalation.
Customer support teams are overwhelmed by high-volume, routine Tier-1 inquiries, resulting in slow first-response times and support agent burnout.
An intelligent triage engine that resolves routine questions via hybrid vector search over company documentation, while gracefully routing ambiguous or sensitive queries to human agents with full context.
Demonstrates multi-turn context retention, factual grounding via company knowledge bases, sentiment tracking, and deterministic handoff triggers.